Creating Pathways to Healing

Dr. Douglas Bates, MSW, PHD, LCSW

Owner & Clinical Director

Welcome! I’m Douglas Bates, a passionate and competent licensed clinical therapist with experience in helping individuals navigate their mental health challenges. My mission is to empower you to overcome obstacles, develop resilience, and achieve your personal goals.

. In my therapeutic practice, I specialize in working with individuals, families and couples. Furthermore, I have experience in treating anxiety, depression, grief, anger issues and crisis management using a variety of evidence-based approaches, including Cognitive Behavioral Therapy, Motivational Interviewing and a client centered - strengths based approach. I believe that everyone has the potential for change, and I tailor my approach to meet the unique needs of each individual. Together, we’ll explore the thoughts, emotions, and behaviors that may be holding you back, while incorporating techniques from these frameworks to foster positive change in your life.

Prior to becoming a licensed clinical therapist, I worked full-time as a social worker, where I gained valuable experience serving a diverse range of populations, including the homeless, older adults, children, and individuals with mental health challenges. I hold both undergraduate and graduate degrees in Social Work, along with a doctorate degree in Counselor Education and Supervision. I also am a licensed clinical social worker that is licensed for the state of North Carolina.

In addition to my work as a therapist, I am an Associate Professor and Department Chair for the Social Work Department at Winston Salem State University. In this leadership role, I focus on creating a supportive and collaborative environment for both staff and students. I’m committed to advancing innovative therapeutic practices and enhancing the quality of mental health education, ensuring that we’re all equipped to make a meaningful impact in our communities. I believe in the power of connection and strive to create a warm, inviting space where you can feel safe and understood. My goal is to foster a strong therapeutic alliance, allowing us to work together toward your mental wellness. If you’re ready to take the first step toward a brighter future, I’m here to support you on that journey. Let’s explore how these therapeutic frameworks can help you unlock your potential and lead a fulfilling life.

My ideal client is one who is ready to find solutions to whatever challenges they may be facing. Their issues may range from past traumas, ADHD, bipolar disorder, family problems or financial issues. Their goal would be to improve the quality of their life in whatever aspect it is that their looking for and eventually no longer require my services!
I have extensive experience in working with clients who have experienced trauma in their lives. I am trained in Trauma-Focused Cognitive Behavioral Therapy (TFCBT) as well as the traditional CBT model that helps me assist clients in unpacking, understanding and healing from their traumas. I also have experience working with a myriad of other disorders.
Although I may be a therapist, I am never above life. I am truly optimistic about the way life happens and understands that everyone needs someone! You are not alone and even when you feel you can't go on, I will be the light to make sure we can. It does truly take a village and I am aware the village is sometimes sparse. Let me be your village!

Justina Legette

Clinical Trainee

I’m currently pursuing a master's in clinical mental health counseling at Catawba College in Salisbury, NC, with an expected graduation in 2026. I hold a bachelor’s degree in psychology from Winston-Salem State University (2018) in Winston-Salem, NC. I gravitate toward Cognitive Behavioral Therapy (CBT) as my primary modality, but also draw inspiration from postmodern approaches, blending them within a holistic framework tailored to each client’s unique needs.

I'm passionate about creating a collaborative and safe space where clients are empowered to explore their goals and challenges, with Justina acting as a supportive copilot on the journey toward self-discovery and personal growth. My approach emphasizes balance, insight, mindfulness, and individualized care, ensuring that clients feel seen, heard, and guided as they navigate their own paths toward wellness.

Khalil Pinkard

Clinical Trainee

You may be feeling anxious, overwhelmed, or unsure of how to move forward during this season of your life. Many people I work with are college students, veterans, and members of the LGBTQIA+ community who are navigating identity questions, relationship concerns, stress, or major life transitions. If parts of who you are have felt unseen or misunderstood, you deserve a space where your full self is welcomed and affirmed.

In therapy, I offer a warm, collaborative, and nonjudgmental environment where we move at your pace. I primarily use Cognitive Behavioral Therapy (CBT) to help you understand thought patterns, manage anxiety, and build practical coping skills for everyday life. I also integrate Queer Theory to intentionally affirm identity, explore the impact of societal messages, and support authentic self-expression. Many clients find that therapy helps them feel more grounded, confident, and connected—to themselves and to others.

As a member of the LGBTQIA+ community, an Army Veteran, and a proud member of Alpha Phi Alpha Fraternity, Incorporated, I bring both lived experience and a deep commitment to service, leadership, and community into our work together. I am a counseling intern practicing under the supervision of a fully licensed clinician, in accordance with state and ethical guidelines. If you’re ready to take the next step, I would be honored to support you on your journey.

Kristen Bates, MHA

Chief Operations & Financial Officer (COFO)

Kristen Bates is the Chief Operations & Financial Officer (COFO) at Bates Counseling and Service, PLLC. She plays a key role in supporting the heart of the practice by managing the behind-the-scenes operations that keep everything running smoothly and responsibly.

With a strong foundation in healthcare administration, Kristen oversees the business side of the practice, including insurance processes, credentialing, compliance, payroll, and internal systems. She is known for her attention to detail, problem-solving mindset, and ability to bring structure and clarity to complex workflows.

Kristen holds a Master of Healthcare Administration and a Bachelor of Science in Biology. She is deeply committed to building systems that support clinicians, protect clients, and promote long-term stability and growth for the practice. Her work is driven by a belief that strong operations are essential to delivering high-quality, ethical mental health care.

Kristen approaches her role with compassion, integrity, and a genuine desire to help both people and organizations thrive.

As a licensed clinical social worker and researcher, I specialize in helping clients navigate the complex intersections of racial discrimination, mental health, parenting, and trauma. My work is grounded in both lived experience and over a decade of clinical and academic expertise, including research on the mental health and the affects minority communities.

I provide a safe, affirming space for individuals—particularly men—who are managing the emotional toll of systemic racism, coping with depression or anxiety, or facing parenting challenges in environments that undervalue their role. My approach recognizes that trauma, especially race-based trauma, can be overlooked or misdiagnosed, and I focus on culturally responsive care that addresses the unique ways these experiences shape emotional well-being.

Whether you are working through the impacts of discrimination, building resilience after trauma, or seeking support in your parenting journey, I combine evidence-based therapies with a deep understanding of cultural context to guide healing and growth. My goal is to help you reclaim your mental health, strengthen your relationships, and navigate life with renewed clarity and confidence.

Delano Mccain, LCSWA, MSW

Associate Clinician

My ideal client is someone facing life transitions, anxiety, relationship struggles, or systemic barriers that make them feel stuck or unheard. They may be an individual seeking confidence, a couple rebuilding trust, or a family improving communication. Some carry past trauma, while others feel overwhelmed by daily stress. They want relief, resilience, and meaningful change—seeking self-growth, emotional balance, and stronger connections. Their goal is not just to overcome challenges but to build lasting skills for a more fulfilling life.

I provide a supportive space using CBT, strength-based, solution-focused, and trauma-informed therapy. Whether managing anxiety, improving relationships, or navigating challenges, I tailor my approach to your needs. My goal is to empower you with tools for self-awareness, resilience, and lasting change.

You don’t have to face this alone. Seeking help takes courage, and I’m here to support you with compassion and guidance. In a safe, affirming space, we’ll work together to help you heal, grow, and move forward. If you’re ready for change, I’m here to walk with you on that journey.

Jamisyn Gill, LCSWA, MSW

Associate Clinician

Hi, I’m Jamisyn! I’m a Licensed Clinical Social Worker Associate (LCSWA) with a background in medical social work and a heart for helping others. I received my Master of Social Work degree from Simmons University in 2024, and since then I’ve focused on supporting individuals and families as they navigate life’s challenges.

I’m passionate about helping people discover their strengths, build confidence, and bring out the very best in themselves. My approach is rooted in compassion and connection—I believe that everyone has the capacity to grow, heal, and thrive when given the right support.

I work with clients facing a variety of challenges, including anxiety, depression, stress, grief, life transitions, chronic illness, and family or relationship concerns. My goal is to create a safe and welcoming space where clients feel heard, supported, and empowered on their journey toward growth and healing.

Outside of my work, I’m a proud mom to two energetic little boys who keep me on my toes and remind me every day of the importance of patience, resilience, and joy.

Kehinde Adediran is a counselor in training attending North Carolina Agricultural and Technical State University. She is passionate about the mental health and well-being of her community. Some of her interests include child and adolescent mental health, specifically within minority communities, and the destigmatization of discussions regarding the pursuit of mental health services. She is also passionate about creating spaces where individuals feel heard and are open to expressing their feelings freely without judgment. She views counseling as a tool of empowerment, stating that "all clients are capable and whole, they just need the space to express themselves and explore their feelings so they may move toward mental peace and stability".

Keiana Mack

Front Office Coordinator

Keiana serves as the Front Office Coordinator, where she is often the first point of contact for clients and families. She plays a vital role in ensuring smooth daily operations by supporting scheduling, client communication, and administrative coordination with care and professionalism.

Keiana is currently pursuing her Nursing degree at Winston-Salem State University (WSSU) and brings a strong healthcare background to her role. She is a Certified Medication Technician (CMT) with hands-on experience providing patient care in nursing facilities, including memory care and elderly populations. Her experience has strengthened her ability to work compassionately with individuals facing complex medical and emotional needs.

With a passion for patient advocacy and service, Keiana is dedicated to creating a welcoming, supportive environment while maintaining efficiency and attention to detail. Her long-term goal is to continue advancing her career in nursing and healthcare, where she can make a meaningful impact on patient well-being.